Payment Security

1. Secure Payment Processing
   At Tuckbin, we prioritise the integrity and security of every transaction. All payments are processed via Stripe, a global leader in payment infrastructure that complies with PCI-DSS Level 1 standards (the highest level of payment security). Stripe is responsible for the secure handling of your payment data, ensuring that all transactions are conducted within a strictly protected environment.

By utilising Stripe’s advanced technology, we ensure that your sensitive financial information is processed using industry-standard encryption. Stripe continuously monitors all transactions for irregularities and conducts periodic security risk assessments to maintain the highest level of transaction safety and fraud prevention.

2. Accepted Methods of Payment
   For your convenience, we accept a wide range of secure payment methods, including:

Credit and Debit Cards: Visa, Mastercard, and American Express.

Digital Wallets: Apple Pay and Google Pay.

Important Note on Billing: To ensure you can easily identify your transaction, your credit card or bank statement will display the charge as Seager Inc. Pte Ltd.

3. Payment Procedure
   To complete a purchase, you are not required to hold or log in to a Stripe account. Once you proceed to the checkout, your payment will be securely managed by the Stripe gateway.

Upon successful authorisation of your payment, order fulfilment and dispatch timelines will commence. As a Direct-to-Consumer (DTC) brand, we manage our own inventory to ensure quality; typical order processing takes 1–3 business days, following which delivery will proceed in accordance with our formal Shipping Policy.

4. Data Protection and European Consumer Rights
   In alignment with the Singapore Personal Data Protection Act (PDPA) and the General Data Protection Regulation (GDPR) in Europe, we are committed to safeguarding your personal information:

Privacy: Our data handling practices are detailed in our comprehensive Privacy Policy.

Right of Withdrawal: In compliance with EU consumer protection laws, European customers retain their statutory rights regarding cancellations and returns, as detailed in our Refund Policy.

Cookies: Non-essential cookies are only activated once you have provided explicit consent by selecting “Accept” on our cookie banner.

5. Customer Support and Enquiries
   We aim to provide a transparent and efficient shopping experience. Should you have any enquiries regarding your payment, transaction status, or if you do not recognise a charge on your statement, please contact us before initiating a dispute to ensure a swifter resolution.

Email: folding@tuckbin.com

Response Time: We a response to all email enquiries within 24 hours.

6. Corporate Identity
   Tuckbin is a brand owned and operated by:Seager Inc. Pte LtdRegistered Address: 9 Tai Seng Link, Lee King Hwa Building, Singapore 534053
   Company Registration Number: 199601339C
   Contact Number: +65 65342262